Terms and Conditions for Niagara Falls Tour Limo

By booking or using services provided by Niagara Falls Tour Limo, the client (“you”, “your”) agrees to be bound by the following Terms and Conditions:

1. Reservations & Payment

All reservations require valid credit card details to confirm.
Full prepayment is required prior to service unless otherwise agreed in writing.
Chauffeurs do not process payments in the vehicle.
A payment receipt will be issued upon successful processing.
Niagara Falls Tour Limo reserves the right to pre-authorize or charge the payment method on file prior to service.

2. Taxes, Fees & Standard Charges

All services are subject to a 13% Harmonized Sales Tax (HST) as required by law.
Mandatory gratuity of 15%–20% applies to all Sedan, SUV, Stretch Limousine, Sprinter, and Transit Van services unless explicitly included in the base fare.
Cross-Border Toll Fees (if applicable) for Niagara Falls:
- Buffalo Border: $15
- Detroit Border: $25
Child Safety Seats (Infant, Toddler, Booster): $10 per seat.
Meet & Greet Service (inside terminal with signage): $85.
ETR 407 Charges are billed at current rates plus a $5 administration fee.

3. Airport Authority Fees

If your tour involves airport pickups, airport authorities impose mandatory pickup fees. These may vary depending on the vehicle type:

Sedan/Minivan/SUV: $17.25
Stretch Limo/Sprinter/Transit Van: $31.05
Mini Bus: $56.35
Coach/Limo Bus: $106.95

4. Waiting Time Policy

Airport pickups: First 60 minutes complimentary after flight landing.
Non-airport pickups: First 10 minutes complimentary.
Additional waiting time will be charged at $15 per 15-minute increment.

5. Additional Charges

The initial quote may not include:

Additional or unscheduled stops.
Extended waiting time.
Extra service hours.
Route or destination changes.
Parking, tolls, or access fees.

Extra Stop Fees:

Sedan: $20 + tax
SUV: $35 + tax
Sprinter/Transit Van: $50 + tax
Stretch Limousine: $50 + tax

6. Early Morning / Overnight Service

For pickups between 2:00 AM and 5:00 AM, an early-morning service surcharge may apply due to overnight chauffeur scheduling and dispatch operations. Any such surcharge will be disclosed and confirmed prior to payment authorization.

7. Cancellation & Rescheduling Policy

Standard vehicles:
- 48+ hours’ notice: No charge.
- Less than 48 hours: 50% base fare + gratuity + tax.
- Less than 24 hours: Full charge applicable + gratuity + tax.
Sprinters, Stretch Limos & Buses:
- 24+ hours: 25% non-refundable.
- 12–24 hours: 50% fare + gratuity + tax.
- Less than 12 hours: 100% fare + gratuity + tax.
No-shows: Charged 100% after 30 minutes if no contact is made.
Reservations booked more than 6 weeks in advance incur a $100 administration fee upon cancellation.

8. Credit Card Authorization

By submitting a booking, you authorize Niagara Falls Tour Limo to charge the provided payment method for all agreed services, fees, and applicable charges. You confirm that you are the authorized cardholder or user.

9. Border Crossing Disclaimer

Clients are responsible for obtaining all necessary documentation for border crossings and complying with applicable customs and immigration regulations. Niagara Falls Tour Limo shall not be liable for delays, denials, inspections, or other issues arising from the client’s failure to comply with border requirements.

10. Hourly Service Radius

Hourly bookings must conclude within 5–20 km of the pickup municipality unless approved in advance. Additional charges may apply. Hourly time begins at the confirmed pickup time.

11. Lost & Found

Niagara Falls Tour Limo is not responsible for items left in vehicles. Returned items may incur delivery or shipping fees.

12. Alcohol, Smoking & Illegal Substances

Smoking, illegal drugs, and alcohol consumption are strictly prohibited in vehicles. Violations may result in immediate service termination without refund. Any fines or damages will be charged to the client.

13. Luggage Capacity & Vehicle Assignment

Luggage limits are based on the booked vehicle type. Excess or oversized luggage may require a larger vehicle and additional fees.

14. Affiliate & Third-Party Chauffeur Disclosure

Niagara Falls Tour Limo may fulfill services using licensed affiliate or third-party chauffeurs operating under our authority and service standards.

15. Damage, Cleaning & Illness

Clients are responsible for any damage to the vehicle, excessive cleaning, or bodily fluid incidents. Cleaning and damage fees start at a minimum of $250, depending on severity, and may include loss of service revenue.

16. Rate Adjustments

Rates may change due to fuel costs, weather conditions, safety upgrades, or regulatory changes.

17. Food Policy

Food consumption is discouraged. Cleaning or damage fees may apply.

18. Animal & Pet Policy

All animals require prior approval. Service animals are permitted at no charge. For all other pets, a pet fee will apply. Additional fees may be charged for any required cleaning or for damage caused by the animal.

19. Service Delays, Vehicle Substitution & Force Majeure

In rare circumstances, such as vehicle breakdowns, accidents, weather, or government actions (Force Majeure), we may delay, substitute, or cancel service. Clients may decline service prior to commencement; once service begins, no refunds apply.

20. Conduct & Respect

Abusive, threatening, or unsafe behavior toward chauffeurs or vehicles will result in immediate service termination without refund.

21. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada.